FlyerTalk Forums - View Single Post - DFW-PVG and DFW-HKG Starting Summer 2014 [route discussion]
Old Sep 16, 2014 | 7:40 am
  #721  
JonNYC
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Exclamation

Originally Posted by Ross0
Yes. AA's policy is to protect you in the same class you have been upgraded to (yet another reason why AA's stingy allowance of confirmable SWU space ahead of time has been awful).
Originally Posted by lovenola
I was rebooked on aa in j for the thursday flight, and was told that they couldnt put me on cx in j since I had a y ticket with an swu and they cant protect an swu on cx, only on aa and us. Anyone know what the official policy is?
Originally Posted by LAXative
Yep... in your situation, it would be allowable to rebook you into CX or JL J.
Originally Posted by lovenola
What is omaat?

I have tried with two explt desk agents now to rebook into cx. Any official policy or memo that i can cite to get a seat on cx?
Originally Posted by ExpatExp
It's supposed to be an official policy. More details here:

http://www.travelingbetter.com/showt...?t=4870&page=1
Originally Posted by lovenola
I cited that exact memo to one of the explt desk agents, got me nowhere
Originally Posted by ExpatExp
I also have trouble sometimes when in a situation where this policy would be helpful. I just keep asking if there is someone around who has seen the memo and could follow the policy for me.

Edit: This post might be slightly more helpful, though you've likely seen it already, and I have asked for directions to the policy in that thread.
I'm happy that knowledge of that policy has helped people over the years, BUT, I think it's important to read the whole travelingbetter thread for some context.

The context being that no one-- or at least most certainly not me-- has ever really opined on the hows/whens/whys of the limits of this policy. There's some good discussion of people who have-- and haven't-- succeeded over the years.

And the quoted policy is also a little old at this point as well. (Not that I have any reason it's been modified/limited interim.)

SO, in summary, in a situation where entire planes-full of pax need to be reaccomodated over a period of days with several flights cancelled, etc-- it aint gonna happen-- it just can't. Paid F and J pax will, needless to say, need to be accommodated way before and above upgraded passengers.

Again, very personally gratified that that thread on TB helps/helped, but I personally am not comfortable stating "yes, you're entitled to this" or "it's policy, period" as advice to people.

Last edited by JonNYC; Sep 16, 2014 at 7:45 am
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