I am not a lawyer....but just doing a booking in CW return for November
On the price quote page , it clearly states
Heathrow - Washington
Changes
No changes permitted. No upgrades permitted
If you want to cancel your flight
There are no refunds except for any government & airport taxes
Washington - Heathrow
Changes
No changes permitted. No upgrades permitted
If you want to cancel your flight
There are no refunds except for any government & airport taxes
Not hidden at all. Looks to me that your complaint is with the PA not with BA