Originally Posted by
pattyrung
Just so others don't go through the same experience as my husband and I did yesterday at JFK, let me give you an update on this situation. ... Sure hope the program itself is run in a more customer-friendly way.
Sorry about the bad experience. In fairness to CBP, they discourage walk-ins, especially at the busiest offices. I know some people get lucky, but scheduling an appointment really is the way to go if you want to waste the least amount of time.
Perhaps you can schedule an appointment for when your husband returns from his current trip, or schedule appointments for when you're at the airport for your Sept. 29 trip? Good luck.