Originally Posted by
GNRMatt
No, but the website does state for which flights will have power outlets available. If you book a flight where it states you will have a power outlet, it should be provided.
Just the same, if a company promises something and doesn't deliver, should they be able to just say "Sorry, we didn't get around to fixing it, so too bad for you"? No, they should provide the promised product or provide compensation accordingly for failing to deliver on the product.
It would be a reasonable expectation imo that a laptop battery in decent condition would be able to last 3 hours ; allowing 30 mins during which laptops could not be used, it would have to be a flight with flying time > 3.5 hours before the lack of power became an issue
Outside of the transcontinental flights, how many domestic flights exceeed 3.5 hours and so how much of an impact is a non functioning port ; even if it was functional, it is not a guarantee that it would be able to serve the laptop depending on how many others were using it