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Thread: Best Flexible Rate - now has penalty when cancelled less than 2 weeks before?
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Old Sep 15, 2014 | 12:36 am
  #21  
Land-of-Miles
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Originally Posted by Dave Noble
It's hardly unreasonable to expect people to, I don't know, actually read what they are committing to, before committing to something - or use a TA who will explain it should that not be desired

The rate cancellation details are hardly complicated nor are they hard to understand
How many regular travellers have only one pending hotel booking at any one point in time?

I typically have between 15 and 20 forward hotel bookings at any given time. Whilst it is easy to track flex versus inflexible, wacky permutations of flexibility (28 days notice, 14 days notice, 7 days notice, 5 days notice, 3 days notice, 24 hours notice or cancel in day of arrival) combined with cancellation time restrictions (6pm, 4pm, noon, 00:00, 23:59 etc) make things ludicrously and unnecessarily confusing. At a chain level there should be a consistent policy to describe things as they are, so flex, non changeable or semi-flex with relatively consistent conditions.

Sadly no chain does this yet but I do think this will ultimately trigger legislative action a bit like EU261 if hotel chains don't get their house in order.
Last edited by Land-of-Miles; Sep 15, 2014 at 12:45 am
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