Le Meridien Jakarta

Completely bizarre situation at this hotel this morning. While I have
a few issues with this stay that I will post in the property's master
thread, I think this one deserves it's own.

I arrived here last night at 6:00 PM, and checked in, holding a
prepaid reservation. Everything was routine, I was given my room
key, went upstairs, had my luggage delivered.

I called around 9:00 PM for a morning wakeup call, and the
operator confirmed. Then about 5 minutes later someone else
called me back to be sure they had the right name/room number
for the wakeup call " since my name/room # was not showing up
properly on their system."

When I went to check out today at 9:00 AM, the FDC could not
find any record of me. When I told him by room #, he said I was
already checked out, even though I handed him my key card with
the room number on it. He did a search by my name, and informed
me that I was a no show for my reservation from last night, and printed
a bill for me that showed deposit applied, and no show charge for the night.

I escalated to the manager, and managed to get a proper bill printed
showing my stay. She said there was some "system error" overnight.

A couple of hours later, I received the following email:

RE: Prepaid booking



Greetings from Le Meridien Jakarta



Since the reservation was no show after the deadline, as the booking policy we have charged of below reservation:



Guest Name : Mr. Iluvsq

Confirmation No : 98xxxxxx56

Room Type : 1 Superior Room

Room Rate : USD 116.00 +21% tax and service per room per night

Check In Date : 14th September 2014

Check Out Date : 15th September 2014



TOTAL Charges is : 1 night X USD 140.36 net = USD 140.36 has been charge to credit card.



Thank you for your kind attention and cooperation. Please contact us for more details.





Yours Sincerely,



I am concerned about not receiving stay and night credits due to their calling me a no-show.
And I was there!!!