Originally Posted by
denuaflier
Agent mentioned that they used to be able to do in old United days but new system does not let them double book a passenger and they can only do it if they move me from this flight to later flight.
When I asked for a supervisor just to make sure, supervisor mentioned that it is UA policy not to double book passengers.
Perhaps a mod can move this to the "biggest lies" thread.
I've had it done recently, and proactively, by both GAs and, I presume, the "system". Just a couple of weeks ago, missed a connection at IAH, went to a kiosk, saw that I was confirmed on the second available flight and on standby for the first. Standby cleared.
The following week, a late arriving aircraft at LAS could possibly have made me miss a connection at SFO. Went to the GA, mentioned that I had a connecting flight to SEA, she said 'You should make it, but I'm holding you a seat on the [time of next flight] to be safe.' I did, indeed, make the originally scheduled flight.