FlyerTalk Forums - View Single Post - Best Flexible Rate - now has penalty when cancelled less than 2 weeks before?
Old Sep 14, 2014 | 8:12 pm
  #18  
Unterwegs
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25 Years on Site
 
Join Date: Sep 2000
Location: Stuck on this planet - mainly in STR and LAX
Posts: 5,032
Looks like I started quite a discussion. I admit the word unethical was a bit harsh. But I think it still would be better if they would show you a longer than normal cancellation window clearly during the booking process. I missed this.

But there is one other issue, where the policy on the website and in the confirmation seems to be wrong: "....will result in a charge equal to the entire stay "
I emailed the hotel and they responded: "...will result in a charge equal to the first night's stay per room to your credit card."
Loosing one night sounds significantly better than loosing the entire stay.

It is also interesting: booking.com (on the higher cancellable rate which is identical to the best flexible) has a different policy: Cancellation is possible up to two days (not 2 weeks) before arrival. After that booking.com charges the first night.
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