Hi,

I had a IRROPS situation where my flight was returned from tarmac for engine troubles. I called to see if they can protect me on a later flight in-case my flight was cancelled.

Agent mentioned that they used to be able to do in old United days but new system does not let them double book a passenger and they can only do it if they move me from this flight to later flight.

When I asked for a supervisor just to make sure, supervisor mentioned that it is UA policy not to double book passengers.

Question I have is does UA has policy not to protect passengers on a future flight in IRROPS or is that a system limitation?

Thanks.