Originally Posted by
Often1
Why would anybody assume that the cancellation deadlineis 24 hours or 6:00 PM on date of arrival? It certainly is for some properties in some places. But, others it is not. That is why these things are disclosed both before and after booking.
Why would most people not expect that there are different cancelation criterias for the same rate that is usually fully flexible?
Because most people expect consistency from a reputable business aiming for customer satisfaction.
I've long come to realize that I cannot expect consistency or aim for customer satisfaction from IHG (as opposed to most hotels I'm visiting) -- so I'm always reading the small print. In my opinion it's a shame that I have to waste the time to do so.
Another take: why would one expect that the "Best
Flexible Rate" may not be flexible, sometimes, when one came to get used to "flexible" meaning "cancelable until they day of arrival"?
HTB.