The Waldorf Astoria Dubai Palm Jumeirah is a beautiful hotel but the service is awful!! The location isn't that great either. You'll be forced to either take the private car service from the hotel or a taxi because you're kind of in the middle of nowhere away from the Metro. FYI, the valets are dishonest and want you to use the private car service. I feel they're getting a bonus every time they get someone to use the service.

From my personal experience, I wanted to get from the hotel to the mall of Emirates. They informed of my 2 options. The taxi would take 30 minutes to get to the hotel vs the private car was ready to go. The taxi would cost about 65 Durham vs 75 Durham for the private car. So I accepted but then changed my mind. I felt the valets got upset about this and began to ignore me. I wanted them to call me a taxi asap because of the 30 minute wait but they continued to help other people. I thought this was total BS until a Bellboy saw me and helped me. In about 5 seconds, he flagged a parked taxi sitting in front of the hotel for me and the ride costed me about 35 Durham, that's with the meter starting at 10 Durham vs 3 or 3.5 Durham. BS!!

The front desk reps are idiots FYI. I didn't receive a decent welcome, I wasn't shown or told where anything was and I wasn't offered anything while waiting as a Diamond member. After waiting a few hours to checkin, they upgraded me to a better room and gave me free wifi. That's about it...

In conclusion, the awful service kills my experience at this hotel. The location doesn't help at all either. The Conrad Hilton is so much better in every way compared to this hotel!! The Conrad treats you like a god and the location is amazing with the metro station right in front of the hotel.

Good luck and stay away from this hotel,

Chimmy31