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Thread: Items missing / broken inside luggage; best way to approach?
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Old Sep 11, 2014 | 5:24 am
  #14  
lougord99
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Originally Posted by QRC3288
I think you are mistaken. Airlines - WN included - do have liability for items that go missing from suitcases.
I'm not sure that is true. From the WN CoC:

(ii) Southwest does not assume liability for claims of missing or damaged articles if a Passenger’s Checked Baggage is not damaged, delayed, or lost
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