FlyerTalk Forums - View Single Post - Items missing / broken inside luggage; best way to approach?
Old Sep 11, 2014 | 1:54 am
  #13  
QRC3288
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Join Date: Nov 2007
Location: Hong Kong
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Originally Posted by Often1
The fact is that WN has no liability here and neither WN nor TSA are going to change their process over this
I think you are mistaken. Airlines - WN included - do have liability for items that go missing from suitcases. My problem is the bottle that's missing is so darn cheap ($15?) I'm not sure it's even worth the effort. More of a sentimental thing given it was a gift bought two days earlier in South Africa than anything else.

To be fair, I really had no other option to ship the bottle. I arrived in LAX from Asia a day earlier and was scheduled to fly to Northern California on WN. I packed the bottle properly, and checked it as I was supposed to.

I'll try writing a polite note to WN and see what they think.
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