I'm with you msc75. In the past I was able to get issues resolved fairly quickly - but like you I'm seeing more and more surveys not posting the credit and so far nothing but the canned responses to my disputes. I just sent one off this past weekend and in that one I also gave them their ref number for a previous case I opened two months ago and all I ever received was the confirmation email saying they got it. Three emails asking for status were never answered.