Bastille Day, hotel completely sold out, my backpacking niece unexpectedly showed up in Paris on my last night. She had one more night in Paris after I left. I asked, thinking it impossible, and went off for my day of sightseeing. On my return, I found magic had been done. She had to move from my upgraded room on my departure to a smaller room which of course she was happy to do. Mind you, I was a returning guest, but still. I wrote gushing thank yous to Mr. Bergareche, then GM, and the staff member who had helped. I still marvel about their kindness.