You can complain and whine all you like, but the fact is that the airlines settled. I accept that and think it is perfectly appropriate.[/QUOTE]

I don't whine and I'm not complaining. I'm giving a perfectly justified opinion which is opposed to yours. I'm happy for you to accept the outcome as it is. But the question you haven't answered is - How do you propose the (any) airline should get someone home who put on a vast amount of weight and couldn't, even without the help of the fire brigade, get onto the plane? Who would be to blame if she died in a fire, stuck in her row of seats? So they sold her a seat for her return. Do we know the details of the travel agent's discussion? Do we know he was truthful? No we don't. All we know is that no efforts they took worked. If you look at the details of treatments available in Budapest you'll see that they are far from 3rd world. If they manage open heart surgery on a regular basis they could have treated her enough to enable her to fly. The onus was on her not the airline. As I said earlier, life isn't and never was fair. Some things are a challenge, she didn't try to overcome this one.