Originally Posted by
Andrew Murray
Interesting that they would stop people. I would think in general good customer service would prevent GAs from embarrassing customers. Yes they're not following the rules but unless the GA say something no one knows and so the other passengers won't be upset and if you do say something the person who was embarrassed will be less likely to fly with that airline again.
I have seen people attempt to board before their zone quite a few times. The GAs I've seen politely inform the passenger that it's not yet their turn, and the passengers says something like "Oh, ok," and it's all over in a few seconds. Undoubtedly some people have made an honest mistake, and others not. But the GAs I've seen have handled it with professionalism such that it really isn't embarrassing for the pax. That makes sense to me.
That said, I really like the GA who threatened the gate check the carry-ons! tls