Originally Posted by
sperkins921
Thanks guys! I *finally* got through to them yesterday while I was at IAD. As I said in my post, I had business that took me all around NOVA/DC/MD, and I happened to stop at IAD to attempt a walk in. Needless to say, they were SWAMPED with people, and had posted in several places that they would not see walk-ins. Ironically, it was as I was waiting that the MCO people answered.
The gentleman on the phone said that the hours on the website were historical and because they don't always have the staff to process on weekends it is not listed. He stated that as long as I had a printed/confirmed appointment time for a Saturday, I would be fine. Leads me to believe that they may also not see walk-ins, but can't say for sure.
Great! Kind of figured and hoped that was the situation. No way to tell if they take walk-ins.....here it wouldn't have been a problem as my wife, who has a DoD generated KTN, actually had some questions about getting a GE card and whether or not she'd get another/different KTN. The agent had more than enough time to chat with her and answer her questions.