FlyerTalk Forums - View Single Post - American Airlines Policy on Dogs in Main Cabin. Who To Write To?
Old Sep 6, 2014 | 7:08 am
  #15  
3Cforme
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Delta, for one, makes a clear distinction between service animals and emotional support animals, and outlines documentation requirements for the latter.

Delta requires documentation (not more than one year old) on letterhead from a licensed mental health professional to be presented to an agent upon check in stating:

Title, address, and phone number of mental health professional.

The passenger has a mental health related disability recognized in the Diagnostic and Statistical Manual - 4th Edition.

That the passenger needs the emotional support or psychiatric service animal as an accommodation for air travel and/or for activity at the passenger's destination.

That the person listed in the letter is under the care of the assessing physician or mental health professional.


Lots of over-entitled people who may want to bring animals on-board free of charge will be stopped when they have to acknowledge having a mental health disability.
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