Originally Posted by
Stripy
What happens when someone decides they need "support" from their Great Dane or Pyrenean Mastiff? Are there rules for them?
A few years ago I did some consulting work for the office of aviation enforcement (those nice USDOT people our complaints go to). Among other interesting stories I heard about emotional support animal requests that airlines had denied - and then were escalated to DOT. My favorite: a pony!
As I understood it then, the airline can deny requests for carriage of emotional support animals if they may compromise the safe operation of the plane. I'm sure it's spelled out in the ACA.