FlyerTalk Forums - View Single Post - American Airlines Policy on Dogs in Main Cabin. Who To Write To?
Old Sep 6, 2014, 2:03 am
  #3  
bhomburg
 
Join Date: Feb 2012
Location: BSL
Programs: AA (EXP); among others :)
Posts: 2,520
If the dog was 'largish' and not in a carrier, it must have been a service dog or "emotional support animal" with correct paperwork approved by AA prior to the flight.
As AA is legally obligated to transport these animals accompanying their handlers/owners in the cabin, you basically have no recourse. They cannot make the animals' handler buy a second seat, and when push comes to shove (seatmate with allergies), it's the animal that flies.
BTW, this situation could happen on any US carrier who are all bound by the same regulations. In fact, AA Special Assistance is tougher than others when it comes to approving ESANs/ SVANs.
Of course you can try writing in to AA Customer Relations (use the form on the website), and they might throw a few miles your way, but that's about it.
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