nomad1 -

I am sorry to hear about your experience with Destina.

We do send e-mails to customers stating that the refund request has been sent to the airline but only if the customer requests it.

Two last questions though; in your reply above you say that you expected Destina to send you an e-mail confirmation and we refused to do so. Did you ask us for an e-mail confirmation? If so do you still have the name of the agent that said that to you? If so please e-mail me privately as I'd like to address the procedures with the agent in particular and all staff in general.

Thanks,
Dr Evil