<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by Dr Evil:
nomad1 -
Can you please e-mail me privately with the details of your refund request so that I can try to understand your issue. Thank you.
For all -
Just to clarify, when you buy a ticket through Destina on an airline, the airline is actually charging your credit card the full amount. You can see this by looking at your credit card statement and see who the "merchant" is next to the debit. Most air tickets are sold this way.
If a refund is due on a ticket, it is the airline in question that does the refunding. The travel agent is basically sending a refund notice (along with the tickets) to the airline for processing. The airline then determines if the ticket can in fact be refunded and proceeds. This can take up to 60 days depending on the airline.
Then the credit card company may have their own delays as well (~:
Dr Evil
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Dr. Evil - I only buy fully refundable tickets because my plans change constantly. (So far this year 172 segments). I have to cancel tickets about twice/month. I expected Destina to know that Y class tickets are refundable and send me an e-mail confirming that they asked for a refund. Destina refused to do that so I now buy by tickets directly from AC. The SE desk ALWAYS e-mails me that myh refund request is being processed.