...all interesting input, thank you!
well, as vienna-resident pointed out, ZRH is indeed a easy place to navigate and should not be an issue.
on the inbound flight its not a problem since we are traveling together, but on the return flight I wanted to minimize the stress given the "no language other than English"...
the VIP service is too expensive, not worth the price (let him get stressed, and I will keep my chfs! ;-) )
Thanks everyone,