So the refund showed up on my online VISA statement dated September 10. It was a FULL refund with no deductions for taxes. I guess the moral to the story is that one shouldn't contact AC about their refund as they will be given totally incorrect information that will just get them upset. BTW, I am pleasantly surprised that refunds aren't done the way they were about a year ago. Even though it was an e-ticket, I was mailed from YWG a had written credit note with someone who had writing like my grandmother. Nice change on AC's part, and about time too.