Called AC last night to check on the status of a refund for a duplicate charge and the agent said "There's no point in me looking it up because it will take 6 to 8 weeks to process after the deduct the taxes on it."
Let me check with my supervisor. She abruptly places me on hold and comes back to say "I have been informed that these refunds take between 2 - 3 billing periods." I was stunned. I mentioned to her about the AC Customer Service Plan and she had no idea what that was! She was close to ending the call...you know, the disconnected phenomenon. When I replied "Interesting, but might you be able to look up the ticket number and see if they deducted the taxes then?" She sighed and asked for the ticket number. She then says "It's being reviewed. Call refunds in Winnipeg for more details on the credit card refund. It says actioned on September 9." I was going to scream at her! Why go through all the aggravation of telling the customer to get lost when it is her (and her supervisor) that doesn't have a frickin' clue how things should work.

Has anyone else experienced this type of service concerning refunds?