Originally Posted by
davidrr16
One thing worth noting is that he said regardless of ticket type booked in Business, the airport has complete flexibility to change anything about the booking should they so wish as if it were a completely flexible fare.
This is frequently noted here. Airports have the discretion to do pretty much anything for you, if they so wish. That's why there are so many situations (eg overslept and missed flight) where turning up at the airport to plead for mercy is much more likely to get leniency than phoning the call centre.
I wish I had a pound for every thread on here started by someone who rants about how they overslept and missed their flight but the call centre wouldn't show any flexibility. The call centre's got no idea whether or not you're lying through your teeth.