Originally Posted by
yvrgary
Just upgraded to Platinum to search options for a mini-RTW.
When I try to search using my ANA login (which works on their website), I get the following:
"The ANA Number or Password you entered was incorrect. Use Web Password if you have it, otherwise use AMC Password."
After a few tries, it locks my account on ANA's website, for too many failed passwords.
Wrote to KVS yesterday, no response.
Anyone?
Image attached.
Well, did you try resetting your password through the NH website? That's pretty much what the error is telling you to do. It's outside of KVS' control.
Also, can you please get rid of the image or resize it?
Edit: ok, saw that you said it worked online. What happens when you reset the password on the NH website, then try KVS again?