Originally Posted by formerstarQB16

I talked to two different agents and asked to speak to each of their supervisors after I was shot down. All told me this was invalid, even though I quoted the COC and they admitted it was grey.

After about an hour going back and forth on the phone, I finally just paid an additional 20,000 miles to get the routing I wanted, and they waived the change fee.

Am really curious what the actual rules are regarding this. It seems like my routing was far more beneficial to United (the 8am direct flight I changed to is half full), yet they still wouldn't budge.