I was back last week and I continue to have issues with numerous things at this hotel even though I want to really like it. For me the following were issues on this stay:

Lack of Platinum Upgrade
- On my previous stay the Front Office Manager (Tammie) flat out lied to me and told me that I didn't get an upgrade because the suites had just been released on that day. Well if they were released and you were selling them online why wasn't I given one?
- For this stay the iphone app clearly listed me as upgraded to a Club Floor Suite but when I arrived I was given a Club Floor Room. When I asked to speak to Tammie I was again given some story about that I had never been upgraded and she had no idea what the iphone app was showing. Even after showing her the screen she insisted that the Club Floor Room was the best upgrade I could get.
- During my stay the room across the hall from me had the door propped open on one day for most of the day. Walking by I could clearly see it was a suite that was clearly unoccupied. I even knocked on the door while passing by two times because I wanted to see what the room actually looked liked past the front door. No answer and there clearly wasn't anyone staying in the room...even though they couldn't give it to me as an upgrade. Here are some pics of the suite from outside the propped open door. Looks pretty nice but don't expect to get it since they don't seem to honor Platinum Upgrades!!







Continued Construction
- crews were constantly working on the 9th floor and on other floors. On the 9th floor they were messing with the restrooms, AC vents and also the wallpaper.
- construction issues with the elevators as there were times during which only 1 elevator was working.

Club Lounge Lack of Options
- I will let the picks speak for themselves:











Overall I really want to love this place because I think it has potential. Frustrated over how they have handled the Platinum upgrades so far so next week I will be at the Westin Lombard.