I have to disagree with most of you guys..
I was upgraded to Comodoro a few weeks ago and wanted to make sure that LAN sent out my card to the address on my file so I e-mailed the LAN help desk asking that my elite pack get sent ASAP. They replied within 48 hours saying that they will enquire to their 'back office' and get back to me. Within another 48 hours, they replied back saying their 'back office' had confirmed that my elite pack will be sent out shortly and I should receive it within the next 3~4 weeks.
And approximately 3 weeks later, I received my elite pack and card in the mail. No hassle whatsoever. To be honest, I was a bit skeptical it would turn up, reading all the posts on FT.
Maybe because I'm a Comodoro elite, they treat me differently? I don't know but I'm certainly not complaining.