Originally Posted by
scubaccr
Yes you are meant to ring hotel direct, not IHG desks. Only the hotel knows how much oversold they are, and if they can risk adding to the oversell.
No , to make a booking using the guaranteed room availability benefit, the member should contact the service centre
From the T&Cs at
http://www.ihg.com/hotels/gb/en/glob...ember-tc#elite
Originally Posted by T&Cs
Guaranteed Room Availability for Platinum Members: When contacting the IHG® Rewards Club Service Centre directly and guaranteeing the reservation with a valid credit card, each Platinum level member will be guaranteed one room for personal use, for reservations made at least 72 hours prior to the date of arrival, except during special events that result in extraordinary room demand, as determined solely by the hotel. The member will not be charged more than the prevailing rate for the accommodation requested, and the member is not entitled to a rate less than the prevailing rate