Originally Posted by
dptraveller
there is no guarantee that released reward seats will return to the available bucket unfortunately...irrespective of whether you do this on the phone or online (as I understand it)
For what it's worth I've always found that the seats go back into the inventory if I do a cancellation over the phone (and it's done properly by the agent rather than just queueing it up for a manual cancellation) but cancellations online have been less reliable. Just my experience though.