Originally Posted by alc

OP, first of all, my intention to respond on this thread is to hope to calm you down and not trying to argue anything with you. But I do find surprise that if all the manager said was "no" to the agents to asking for permission to waive the fee on the 4th bag, how rude can it really be. Did the manager yell out loud the word "no" so everyone can hear him/her 4 or 5 counters away? Being you said he/she was a manager, there may be others things he/she was dealing with and came over to handle just this one request out of courtesy. I think you may call the manager "cold", but not sure if the word "rude" can apply. But I understand this can be a personal judgment. I think if you really think the manager that was in charge at the time was really way out of line, I do suggest you write up a case to AC Customer Relation, they will be able to track that person down based on date/time and area of the airport that you provided to them.