FlyerTalk Forums - View Single Post - Family angry after it says Southwest lost aging mother
Old Aug 29, 2014 | 7:19 pm
  #38  
exwannabe
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Either Mom was self-sufficient mentally or not.

If she was, then the issue is comparable to an IROPS screwup, A modest "sorry" jesture is reasonable for a few hours delay. No more of a story than any other of the thousands delayed every day.

If she was not able to fly on her own, then family needs to spend time in the hall of shame.
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