FlyerTalk Forums - View Single Post - Family angry after it says Southwest lost aging mother
Old Aug 29, 2014, 7:35 am
  #35  
HansGruber
 
Join Date: Nov 2013
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Originally Posted by pinniped
For those who put more of the blame on the family here: I'd agree, if the family was comprised of Flyertalkers. We know better. @:-)

Flyertalkers know you can easily get a gate pass, but the TSA and airline have been pretty effective at making the general public think this is nearly impossible.
While I agree with where you're going on this, there is no way in hell I would have left my Grandmother or Mother with a Skycap. Long before I was on FT I knew that those folks weren't employees of the airlines in almost every city. Also if one of my family members needed assistance I either would have flown with them myself or at least bothered to call the airline to see what the proper procedures were. I flew a number of times as a UM and/or travelled by bus as a kid and never once did a parent or relative of mine NOT know exactly what the procedures were to get me on the plane or bus safely.
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