There does seem to be a sense that M&M get unexpectedly frustrated by the actions of a very small number of very well informed customers, and spend a disproportionate amount of time trying to close 'loopholes' that cost them little in the grand scheme of things. It does feel a bit like they're losing grip on practicalities in order to pursue principles.

If 0.5% of my members were sufficiently actively engaged with the club to learn its working that deeply, I'd a) keep that in perspective with the 99.5% who don't and b) probably try and understand their motivations for the effort they're expending.