Originally Posted by
jbalmuth
You are correct that my last positive AA ATW desk experience was a few years back. Based on your more recent experiences I shall stop recommending them.
I think like all things which are complicated, your success rate will depend a lot on the knowledge of the person who handles your call.
I'll give the AA desk a try, it's not like the OW-RTW tool is pricing up trips correctly if you start in CAI and end in AMM either!