FlyerTalk Forums - View Single Post - Emirates & Orbitz: They don't speak the same language
Old Aug 27, 2014 | 7:50 pm
  #3  
edy4eva
15 Years on Site
 
Join Date: Nov 2007
Location: KYE
Posts: 4,153
Much like the deadlock you mentioned, the situation will turn out the same for your complaints. EK will say they met and exceeded their obligations, while big O will wash their hands stating that a solution was reached and that EK is partly to blame for cancelling the flights and not following industry procedures for rebooking.

I've been into similar situations with Expedia, BA, AA, as well as EK. There's little to be done that can improve the experience.

The lesson to take away is to book direct with the airline in the future, especially for simple bookings where the same fare can be bought direct. But even that won't guarantee smooth sailing if the 5h!t hits the fan.
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