Can't understand the sarcastic responses - isn't this what FT is about - dissecting the services of airlines? I don't find it unreasonable to have expectations (people pay $10-20k to fly Suites, or use a lot of their hard-earned miles) or to critique what is supposed to be the "best first class experience in the world" - and the lounge is a large part of this product. TPR is great, but not perfect nor the best F lounge...
