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Old Aug 27, 2014 | 2:16 pm
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oranjemakker
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Join Date: Oct 2006
Location: Christchurch, New Zealand
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"HVC satisfaction level at all time highs"
Really??

From the Air NZ Investor Presentation https://nzx.com/files/attachments/199366.pdf, on the slide titled "Loyalty" (slide 17)

(thanks to everywhere for pointing this out in the Air NZ in the News thread)

> Programme refresh completed
> Airpoints membership engagement year-on-year highest in more than 5 years
> Non-air revenues year-on-year
> High Value Customer satisfaction levels at all time highs
> Significant insights project undertaken, providing single customer view


Discuss!
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