Originally Posted by
JohnAx
A lot of happy-face comments may be from people who've been luckier than I, or haven't flown recently, or haven't checked to see if the Good Old AA ATW desk did it right. We've flown a dozen xONEx's over the past decade or so - a pittance in some lucky folks' history - and I can assure you it's not like it used to be.
You are correct that my last positive AA ATW desk experience was a few years back. Based on your more recent experiences I shall stop recommending them.