FlyerTalk Forums - View Single Post - Unable to book Exclusive Free Nights
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Old Aug 27, 2014 | 8:09 am
  #14  
drunkskunk
10 Countries Visited20 Countries Visited30 Countries Visited15 Years on Site
 
Join Date: Jul 2009
Location: Singapore
Programs: SPG Gold
Posts: 16
Lightbulb

Originally Posted by Keyser
people tend to forget that no one forces them to participate in a promo....they can do so if they wish....but its unfortunate everytime someone complains about the benefits they earned from the promo without reading the t&c of the promo/program....
Exactly. I totally agree with what you are saying. It's just that the T&C only states "Free Night Awards can be redeemed for any Starwood Category 1–6 hotels or resorts for a standard room for any night of the week."

And the only way you can know if your hotel has a so called "Standard Room" is to call SPG and find out. And most of beginners like me will not even question the a/m terms and would have just taken it at face value.

I started this thread to vent and complain at first but after reading the comments, I guess I just want to let SPG know that they can do better and end any kind of confusion with a simple list of hotels not participating in this Exclusive Nights promotion.
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