Originally Posted by
flyventure
And also needlessly take up capacity on a flight that there is no intention of being used. Granted that is why flights are overbooked by a few. However, I know we are in a society now to where the phone is an evil thing and talking to other people is taboo.
If a phone call really meant just a phone call where the 2-minute transaction takes 2-minutes, your point would be well taken.
But, hold times, uninformed agents, holding for supervisors and all of that can add up. If time is money and to most of us it is, getting stuck on the phone is a bad thing.