Originally Posted by
Clipper801
I just received my Platinum status and stayed for the first time as a Platinum Le Club member at a Novotel in North America.
I booked the room through American Express Platinum Travel Service as I wanted to used up my annual travel credit. At check-in, I was bluntly told that I would not qualify for Platinum level benefits because I booked through a 3rd party and not with Accor directly.
I suspect that Accor also allows individual hotel to vary the offer or even opt out of it similar to Club Carlson.
Nothing new here. Unfortunately for you, this is clear in the T&C of the program and this rule is not unique to le Club Accor. You will find plenty of threads and posts in this forum about this. Sometimes, some members have reported on this forum that they were able to receive program benefits after having booked via a 3rd party, but those are exceptions and the rule is no points and no benefits.