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Old Aug 26, 2014 | 8:59 am
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drunkskunk
10 Countries Visited20 Countries Visited30 Countries Visited15 Years on Site
 
Join Date: Jul 2009
Location: Singapore
Programs: SPG Gold
Posts: 16
Angry Unable to book Exclusive Free Nights

Recently earned 2 Member Exclusive Free Nights under SPG's Select Member Exclusive promotion where you get a free night for every hotel stay, up to a maximum of 3 nights.

Called into the Gold Preferred Guest line and tried to use it to book the W Resort Koh Samui in Thailand but was rejected because the resort is villas-only and my earned free nights can only be used to book "standard rooms".

Just wondering if this is a common practice of SPG to advertise:

"That's three Free Night Awards redeemable at your choice of our Category 1–6 hotels or resorts through December 31, 2014. Now there's only one question: Where to? "

and to deny its members the use of earned free nights.
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