Originally Posted by
DBCme
Thanks for clarifying. Wasn't sure if it was one of those warning messages along the lines of "flow control" and your flight may be impacted. In this case, they actually made a schedule change. Strange UA reps wouldn't see that.
No, it wasn't a "schedule change", it was a re-quoted ETD. The flight still showed 11:40 as the scheduled departure time but 12:50 as the ETD.
A re-quoted ETD does not change anything in the PNR so there was nothing to see there. Within a certain point before departure, the display of a PNR also displays ETD and ETA information for the flight but it may have been too far in the future for that to happen. So it may have been that the reservations representative who did see it took the extra step of manually looking up the ETD/ETA information.