Originally Posted by
kersie
We were at the property during evacuation. We were not assisted with relocating but instead rebooked ourselves into a property in San Francisco. I am frustrated at the moment as spg is telling me they cannot help refund the points for my last night of the stay but there is no way to reach the hotel.
Relax. Since there was a mandatory evacuation, I'm sure your points will be returned when the dust settles a bit. If you need them right away, try contacting the Starwood Lurkers here.