Originally Posted by
Dave Noble
It is never the ticketing airline's problem in the same way that it would not be Flight Centre's problem if it was a booking made with Flight Centre
QF is simply acting as a travel agent
But even a TA (Flight Centre) has to issue tix on someone's stock. Isn't the TA an agent of the issuing airline?
I have a revenue tix in front of me, issue by my Hong Kong TA (not the airlines directly).
HKG-CTS on CX580 (stopover)
CTS-NGO on JL3106 (a JAL Express flight, not a codeshare)
(connecting to) NGO-HKG on CX539
Issuing airline: "CATHAY PACIFIC"
One ticket number 160 xxxxxxxxx (CX e-ticket code)
Two PNRs, one CX/3xxxxx one JL/Exxxxx
Suppose JL3106 is rescheduled, before start of travel.
Obviously I expect a call from my TA, but *who actually has the liability to fix the problem*?