FlyerTalk Forums - View Single Post - Qantas award on EK
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Old Aug 25, 2014, 1:10 am
  #55  
Dave Noble
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Join Date: Jan 2002
Posts: 44,624
It is never the ticketing airline's problem in the same way that it would not be Flight Centre's problem if it was a booking made with Flight Centre

QF is simply acting as a travel agent

The operating carrier of the affected flight is always the one responsible for handling the issue. Where a schedule change occurs, then the travel agent may need to reissue the ticket and for this they are responsible but it is the operating carrier's responsibility to get passenger to their destination

It is no different in AU than it is in the EU - for EU rules that spell it out have a look at the EU261 regulation
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